About our services
NEXmove provides physiotherapy services, including home visits and other appointment types shown in the booking journey. The service offered to you will depend on availability, clinical appropriateness and the information provided during booking and assessment.
Bookings
A booking request is subject to availability and confirmation. Please provide accurate contact, health and appointment information so that the service can be arranged safely and efficiently.
Prices and payment
The price displayed during the booking journey is the price associated with the selected service at that time. Where online payment is required, payment is processed through a secure payment provider.
Changes, cancellations and refunds
If you need to change or cancel an appointment, contact NEXmove as early as possible. Any specific cancellation, rescheduling or refund conditions communicated to you during booking or in your confirmation will apply to that appointment.
Clinical suitability
Information provided through the website does not replace an individual clinical assessment. A physiotherapist may recommend a different service, referral or course of action where clinically appropriate.
Emergencies
NEXmove’s booking service is not an emergency service. For severe or urgent symptoms, contact NHS 111 or call 999 in an emergency.
Home visits
For home appointments, please provide a safe and reasonably accessible environment and accurate access information. Let NEXmove know in advance about relevant access, mobility or safety issues that may affect the visit.
Your responsibilities
You are responsible for providing information that is accurate to the best of your knowledge and for following reasonable clinical and safety advice given by your physiotherapist.
Privacy
Personal information is handled in accordance with our Privacy Policy.
Contact us
Changes to these terms
These terms may be updated as services or website processes change. The latest version should be made available on the website.
Last updated: October 2026.