Information we may collect
When you make an enquiry or booking, we may collect contact details, appointment information, address details and information you choose to provide about your health, symptoms, mobility, fall risk and care preferences. We may also receive basic technical information needed to operate and secure the website.
How we use your information
We use information to respond to enquiries, arrange and provide physiotherapy services, communicate about appointments, support patient safety, process payments, maintain appropriate records and meet applicable professional, regulatory and legal obligations.
Health information
Health information is treated as sensitive information and is handled confidentially. We only use it where necessary to assess, arrange or provide the service you have requested and where permitted by applicable data-protection law.
Payments
Card payments are processed by a secure payment provider. NEXmove’s website should not be used to store your full payment-card details.
Who information may be shared with
Information may be shared only where necessary with physiotherapists involved in your care and trusted service providers that support booking, hosting, communications or payments. We may also disclose information where required by law, regulation or a competent authority. We do not sell patient information to advertisers.
How long information is kept
Information is retained only for as long as reasonably necessary for the purpose it was collected, to provide care and to meet applicable professional, regulatory, accounting or legal requirements.
Your rights
Depending on the circumstances, UK data-protection law may give you rights relating to access, correction, deletion, restriction, objection and data portability. You can contact us if you want to exercise a right or ask how your information is being used.
Contact us
Updates to this policy
We may update this notice when our services, systems or legal obligations change. The latest version should always be made available on the website.
Last updated: October 2026.